Privacy Policy
We collect personal information about you when you use the booking platform. Without it, we may not be able to provide all services requested. This information includes:
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1.1 Contact, Account, and Profile Information.
Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.
1.2 Identity Information.
Where appropriate, we may ask you for an image of your government-issued ID document(s), passport, national ID card, tax ID, or driving license (in accordance with applicable laws) or other verification information, such as your date of birth, address, email address, phone number, or digital identity, and/or a selfie when we verify your ID. If a copy of your ID is provided to us, we will obtain information from your ID.
1.3 Payment Transaction Information.
Such as payment account, credit card information, bank account information, payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address, and other related transaction details.
1.4 Sharing our Accommodation Information.
We ask that guests staying in The BB House do not share any information with others that are not guests apart of their booking. This includes physical addresses or any information that could lead to security breaches.
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Information You Choose to Give Us.
You can choose to provide us with additional personal information, including:
2.1 Additional Profile Information.
Such as gender, preferred language(s), city, personal description, and any additional profile information you provide.
2.2 Information About Others.
Such as a payment instrument or contact information belonging to another person or information about a co-traveler. By providing us with personal information about others, you certify that you have permission to provide that information to The BB House Corp for the purposes described in this Privacy Policy and you have shared our Privacy Policy with them.
2.3 Communications Information.
Such as email, call, message, SMS, and text information where delivery is enabled on or through the booking platform. Communication information may also include call recordings and transcripts consistent with the requirements under applicable law, and other log information like your phone number, calling-party number, receiving-party number, account name, email address, forwarding numbers, time and date of communications, duration of communication, routing information, and the types and volumes of communications.
2.4 User-Generated Content.
Such as any photos, videos, and other content you choose to provide.
2.5 Support Information.
Such as call recordings and transcripts consistent with the requirements under applicable law, chat information, and messages collected to provide customer support services, including investigating and responding to user concerns and monitoring and improving our support processes.
2.6 Other Information.
Such as when you fill in a form, add information to your account, respond to surveys, participate in research, post to community forums, participate in promotions, import or manually enter address book contacts, provide your address and/or geolocation, provide business information, or share your experience with us. This may include health information if you choose to share it with us.